My client, a national company with a sizeable office in Exeter, Devon, is increasing the size of their helpdesk.

This role (within a call centre environment) which will see you offering telephone based technical support to business and residential customers. Taking inbound calls you will quickly assess the situation, talking the customer through clear steps to in order to resolve their issues. Your aim is to resolve technical problems efficiently on the first fix, although there is full support from a 2nd/3rd line team and the engineering department as necessary.

Its important that you are able to talk to people that have varying levels of IT/Technical knowledge and make yourself clearly understood.

The department are focused and often busy, although its a friendly and supportive team that 'work and play hard'.

Whilst full training will be given, the successful candidate will have either a call centre background with a passion for IT, likely to offer support to friends and family and possibly studying for related qualifications - or will be an experienced First Line Support Agent looking for a fresh challenge.

This role is purely telephone based. There are 2 positions which are both full time contracts, one covering maternity leave of 12 months and the other is for a shorter duration. Both have potential to be extended and to lead to permanent employment.

You will work 37.5 hours per week on a rota basis, that will include the odd Saturday shift. Opening hours available on request. 

The company offer excellent long term prospects.